We want you to feel secure receiving communications and contacting us online through email and social media. We've compiled an easy safety checklist to give you peace of mind:
Never reply to suspicious emails, tweets or posts with your personal or financial information. Any legitimate emails from CVP will always come from email@example.com, firstname.lastname@example.org or email@example.com, and we'll always take you to www.cvp.com
Never enter your password after following a link in an email or chat that you don't trust. It's better to go directly to the site using a bookmark.
Keep your online security software up to date. This will help to flag any risks, protecting you and your computer.
We accept GPB or EUR, you can select your currency either in the store or when you're in the basket.
Credit / Debit cards (payment option)
We accept most major credit and debit cards through via our RBS WorldPay payment gateway which utilises the 3D secure system for added security (Mastercard SecureCode / Verified by Visa). We never store any of your card details on our site or systems (PCI DSS certified).
Paypal (payment option)
You can complete your order directly via PayPal Express Checkout, or you can pay with just PayPal as a payment options in the checkout process
You can complete your order directly via PayPal Express, or you can pay with just PayPal as a payment options in the checkout process. If you are a new customer you will receive an email shortly after payment complete to create a CVP account - or - if you are already a CVP customer the system will automatically add you new order to your account.
You can complete your order directly using Amazon Pay. If you are a new customer you will receive an email shortly after payment complete to create a CVP account - or - if you are already a CVP customer the system will automatically add you new order to your account.
We reserve the right to request additional identification on any credit card order and to reject orders that are not considered secure. Please refer to the CVP fraud protection policy below. For additional security we are unable to accept over the phone card payments. Please call us to arrange a secure online payment for your order.
Updates from CVP
Once you place an order with us, we like to keep you updated. We’ll send you a series of emails and/or text updates to let you know what stage your order is at, or we may contact you by phone to arrange delivery.
Below you’ll find a breakdown of the ways we’ll get in touch. You will either be contacted directly by us or by the courier company who will be delivering your goods.
This email is to confirm that we have your order and will begin processing it soon.
This email confirms that your parcel has left our warehouse.
Buy & Collect 'Ready for Collection' Email & Text
If you have chosen to use our Buy & Collect service we will email and/or text you to let you know your items are waiting for collection in store.
Ratings and Reviews Email
Two weeks after you receive your order (and provided you have not returned it) we will invite you to review the things you have bought, to share your experience of our products with other shoppers.
Updates from A Third Party
This email confirms that your parcel has been collected by the courier and will often come shortly after the CVP despatch email.
Time Slot Email & Text
If you have selected Next Day, Nominated Day, Same Day or Evening Delivery you will be emailed an estimated 1-hour time slot when you can expect your parcel to arrive.
Out for Delivery Email & Text
Finally, you will be informed on the day that your parcel is out with the courier on route to your door.
Where necessary, you may receive a phone call from the courier to arrange delivery of the product/s ordered.