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Where can I change my email?

You can change your username in your account settings

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At what rate will I gain points if I complete my order with a different currency?

Purchases made in foreign currencies (e.g. not GBP) will be converted to a sterling value in line with the prevailing exchange rate at the time of the transaction.

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Can CVP vouchers be used towards the balance on my account?

No, CVP rewards vouchers cannot be used pay your account balance.

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Can I get points for my old orders?

Points can only be allocated for qualifying orders that were completed on or after 18th September 2017

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Can I give my points to another person?

CVP points can only be exchanged for rewards. CVP points and reward vouchers cannot be transferred from one person or account to another unless specifically notified and agreed by us.

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Do I still get points if I use a voucher code?

If a voucher code, CVP rewards or CVP points have been used against part or all of the purchase of an order, points will not be awarded.

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How can I find out how many points I have earned?

You can view your current CVP points balance through the Reward Club link in the side menu of your account page.

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How can I gain CVP points?

CVP Points will be awarded for qualifying online purchases, creating qualifying kits and when a customer third party spend money on one of your kits.
For online purchases you will receive one point for each full £1 spent.
When creaating qualifying kits you will earn 10 points.
When money is spent on one of your kits you will earn 1 point for ever £1 spent.

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How can I save products to my wishlist?

On the product page you will have a star which you can click - this will add the product to your wishlist. We will then inform you by email about price changes for that item

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How do I qualify for CVP points?

CVP points are available to anyone who has created an online account and completed a qualifying transaction or created kits which qualify for rewards. Purchases made using express payments or made through an account manager will not earn you CVP points.

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How do I redeem my points for rewards?

You can redeem your points through the Reward Club link in the side menu of your account page.

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How long are my CVP reward vouchers valid for?

CVP reward vouchers will be valid for the dates shown online. CVP reward vouchers that are presented after the expiry date stated will not be valid, unless specifically agreed by us. CVP reward vouchers may only be redeemed against products/service offered online by CVP (at www.cvp.com) at the time of redemption.

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How long are my points active for?

Points are currently valid for a period of 12 months from the date they are issued. We reserve the right to remove any points which are inactive for 12 months. Expired points cannot be transferred, redeemed or reinstated.

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If I make an order through my CVP Account Manager will I earn any points?

No, purchases made through an account manager or by express payments will not earn you CVP points. Points can only be earned through qualifying purchases made throught the CVP website.

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If I want to return a product purchased using CVP reward vouchers how will I be refunded?

If a product is bought solely using CVP reward vouchers any refund will be given in credit vouchers. No cash refunds will be given in these circumstances. Where applicable, credit vouchers will be refunded to equal the value of CVP reward vouchers originally tendered.

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