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Delivery

Delivery

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Can I have my order delivered to Russia?

Russian customs have increased the level of customs inspections on all imports. This is a problem experienced also by all our competitors. This means we will not be able to deliver your order to an address in Russia. Please call us on 44 1527 854 222 to discuss possible alternatives.

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Where do you deliver?

We deliver Worldwide.

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Can I have my order sent to a different address?

Yes but we might request additional documents to verify your identity.

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Can I place an order and collect it from one of your branches?

We might be able to arrange a collection, but please call us before placing an order on the website. If the order was paid online using a credit/debit card we must deliver it to the card address and it cannot be collected.

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Do I have to be there to sign for delivery?

Yes you will be required to sign for delivery.

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How can I change my delivery address after I've placed order?

You can't change your delivery address after you placed an order and it's gone through, you can cancel and reorder again.

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How do I track my parcel?

If the shipping method you've selected offers tracking you will receive an email providing you with all of the details required to track your parcel. Also you can check your tracking codes in your account page

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How much does delivery cost?

For most of our greater London deliveries we use our own fleet of vans and staff drivers. This enables us to provide the best possible delivery service throughout the capital, including an optional same-day service and pick-up / drop-off of equipment for service / repair.

For UK mainland deliveries outside London we use DPD and DHL.

Where an item is in stock and ordered on a working day before 12pm, it is normally dispatched that day for delivery during the next working day. Deliveries can be any time up to 6pm, although most deliveries are made before 1pm. If you need a timed AM delivery then this can be selected for an additional charge.

Shipping Costs

UK Free Shipping on all web orders over £100 FREE Shipping EU  
DPD UK Express orders under £100 from £4.99 DHL EU Express from £4.99
DPD UK Express before 12pm** from £8.99    
DPD UK Express before 10.30am** from £12.99    
DPD UK Saturday from £10.99 Shipping Worldwide  
DPD UK Saturday 12pm** from £14.99 DHL Worldwide from £17.79
DPD Islands and Highlands Express from £24.99    

*All prices shown are in GBP, excluding VAT and surcharges are based on 1kg rates. Expected transit time is based on deliveries to major cities (in working days). Pricing is for guide only. Errors and omissions excepted. **Timed services are only available to limited destinations.

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How much will I be charged for delivery?

We offer multiple shipping options and the exact charge cannot be calculated without knowing which items have you ordered, and where will be the order be delivered to. You will be given exact cost during the checkout process.

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I have received the wrong goods, what should I do?

Please give us a call as soon as possible. Please see our Contact page

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My order has arrived damaged, what should I do?

Please give us a call as soon as possible. Please see our Contact page

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What happens if I am out when you deliver?

The courier should leave a calling card giving you an option to decide what to do next. Unless stated otherwise the courier should attempt to redeliver the item next day.

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What is next day delivery?

Next-day is defined as the next day after we have all items for an order in stock and available for dispatch. Next day delivery is a 2 working day delivery service for some remote areas of Scotland and Wales. Deliveries can occasionally be delayed by severe weather conditions. In the event of any delivery failure our liability is limited to reimbursement of the delivery charge only.

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When will my order be delivered?

That depends on which shipping option you've selected for your order and if all items ordered are in stock. You will be given a choice of shipping methods with estimated delivery times during the checkout process.

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Which delivery couriers do you use?

We use DPD and our vans in London

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How much will I be charged for international delivery?

We offer multiple shipping options and the exact charge cannot be calculated without knowing which items have you ordered, and where will be the order be delivered to. You will be given exact cost during the checkout process.

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