We will at all times act in your best interests and we will source finance that is suitable to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the finance to ensure you understand your responsibilities and commitments before proceeding.
Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by contacting us and we will try to resolve your concern at the earliest time possible.
- When you apply to open an account with us, we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 1998 (the “Act”). By signing this document you consent to us or any company associated with us processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management. “Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, lenders or statutory, governmental or regulatory bodies for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.
- We will search the following about you and your business partners:
Information on applications will be sent to CRAs and will be recorded by them, including information on your business and its proprietors, the agreement you have with us, the payments you make under it, and default or failure to keep its terms, and any change of name and address. CRAs may create a record of the name and address of your business and its proprietors if there is not one already. Where you borrow from us, we will give details of your accounts and how you manage it/them to CRAs to prevent and detect crime and money laundering. We may also make periodic searches at CRAs and FPAs to manage your account with us.
If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for six years after they are closed, whether settled by you or defaulted.
Whether or not this application proceeds, the credit reference agency will place a record of our search on your credit file. This record (but not our name) will be seen by other organisations when you apply for credit in the future. A large number of applications within a short period of time could affect your ability to obtain credit.
If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.
In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) in countries that do not have Data Protection Laws equivalent to those in the UK. Where this is the case we will take reasonable steps to ensure the privacy of your information.
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact our Data Protection Officer. You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.
- Our own records;
- Personal and business records at credit reference agencies (CRAs). They supply to us both public (including the electoral register) and shared credit and fraud prevention information. We will carry out searches on all shareholders with a 25% or greater share, and all directors (that may not be shareholders) who control the business. By confirming your agreement to proceed, you confirm that you have their authority for us to conduct such searches. If you have made a joint application or tell us that you have a spouse, financial associate, or business partner, both we and the CRAs will link your records together. By confirming your agreement to proceed, you confirm that you have their agreement to disclose their information.
- Records at fraud prevention agencies (FPAs). We will make checks such as assessing this application for credit and verifying identities to prevent and detect crime and money laundering. We may also make periodic searches at CRAs and FPAs to manage your account with us.
How to find out more
You can contact the CRAs currently operating in the UK. The information they hold may not be the same so it is worth contacting them all. Please contact us if you want to have details of the CRAs or any FPAs from whom we obtain, and to whom we pass, information about you or if you would like to read the full details of how the information held by them may be used. You have a legal right to these details and you have a right to receive a copy of the information we hold about you. A fee may be payable.
This is a condensed version and if you would like to read the full details of how your data may be used please contact us