Identity theft and credit card fraud is a serious problem to which we are all vulnerable.
Therefore, for our mutual protection all orders are subject to CVP's verification procedure.
You may be asked to verify that you are the cardholder or that the order information is legitimate. This may include a request for a copy of household bill or other form of identification which can be transmitted to us by fax or through a secure upload page which we will define should this be necessary.
Should your order be subject to verification you will be notified by telephone or email. (For this reason it is imperative that you provide us with both your current daytime and evening telephone numbers, including country and city codes).
CVP reserve the right to refuse an order when the address or credit card is not verifiable. In this event a refund will be issued via the same method used to make your payment.
We apologise for any inconvenience this process may cause.