Cover for 3 years
This Extension Agreement extends the life of the 2-year Silver Support Agreement by an additional year, therefore providing a total of 3 years Silver Support from the date of purchase of the unit.
Specialist Telephone Support
Available Monday to Friday, 0900 to 1800 CET (Central European Time) the fully trained team are available to provide expert advice on operation and to recreate customer issues using their own in-house system. They are also the first point of contact for any service requests.
Collect, Repair and Return
If there is a problem with your unit that the helpdesk are unable to resolve they will arrange to collect your unit, repair it and return it to you. The repair centre aims to return it to you within 7 working days from collection.
In the unlikely event that the repair exceeds the targeted 7 days we will offer you the use of a loan unit for the remainder of the repair duration.
PrimeSupport are able to provide assistance in English, French, German, Italian, Spanish, Czech, Hungarian, Polish and Slovakian. They also have the flexibility to collect and deliver your unit to any address of your choice within the European Union, Norway and Switzerland.
Friendly expert advice just a phone call away
Our experienced support staff will not only guide you through the many features of the product but will also co-ordinate any service requests you may have during the contract life. You are safe in the knowledge that if anything goes wrong the helpdesk will be available to resolve the issue as quickly as possible.
Any downtime in your equipment can lead to losses in revenue. This PrimeSupport Agreement ensures that losses are kept to a minimum by getting your product back up and running in as short a time as possible.
Peace of mind for an additional year
If your product develops a fault we'll take care of all the necessary shipping and repair arrangements, at no cost to you, for as long as the product is under contract.
With all repairs taking place at our centralised repair facility you can be sure that the repairs have been undertaken by Sony engineers using the latest diagnostic and repair tools. And with our target to get the unit back to you within 7 working days, you can be back up and running quickly.