We accept most major credit cards for individual transactions of up to £20,000 (inc. VAT), provided that the card is registered to the delivery address and the payment is 3D secure (Verified by Visa / Mastercard SecureCode). In the event that your transaction is not 3D secured we reserve the right to request additional identification and / or an alternative payment method.
There might be few reasons for your card to be declined:
1. There is not enough credit on the card. You can try using a different one.
2. Your bank could impose a single transaction limit, or if you do not usually shop with us, they might have prevented the transaction as being out of pattern. The last option is very likely if you have fraud protection enabled on your card.
3. Make sure all of your details are entered exactly like on the card. Make sure that the billing address is the card registered address.
Yes. A Full VAT invoice is provided for all orders.
For a pre-order the payment is authorised and taken in full at the time of order placement, however in the event that you wish to cancel a pre-order a full refund would be provided.
Our website uses secure encryption and is PCI compliant, meeting the security standards demanded by the most stringent banks. For your complete peace of mind, we also do not store your credit card details on our servers
VAT is not charged on orders delivered to locations outside the EU.
If you can provide us with a valid EU VAT number you will not be charged VAT.
You will be asked for your EU VAT number in the checkout.
In a successful transaction, all credit / debit cards are authorised and charged at the time of order placement.
Yes, our close relationship with key software publishers, e.g. Avid, Adobe, Apple, allows us to offer competitive educational discount or licensing options. Registered charities will qualify for educational pricing under certain conditions.
Yes if you can provide us with an EU VAT number.
Yes, if you are in the EU but outside the UK then we supply at the ex-VAT price.
Please click here
for more information on how PayPal credit works.
If you can’t find the help you’re looking for, you can contact us in the following ways: