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Support Centre

Payment
What payment methods we accept and our payment policy
FAQ's
We accept most major credit cards for individual transactions of up to £20,000 (inc. VAT), provided that the card is registered to the delivery address and the payment is 3D secure (Verified by Visa / Mastercard SecureCode). In the event that your transaction is not 3D secured we reserve the right to request additional identification and / or an alternative payment method.
There might be few reasons for your card to be declined: 1. There is not enough credit on the card. You can try using a different one. 2. Your bank could impose a single transaction limit, or if you do not usually shop with us, they might have prevented the transaction as being out of pattern. The last option is very likely if you have fraud protection enabled on your card. 3. Make sure all of your details are entered exactly like on the card. Make sure that the billing address is the card registered address.
Yes. A Full VAT invoice is provided for all orders.
For a pre-order the payment is authorised and taken in full at the time of order placement, however in the event that you wish to cancel a pre-order a full refund would be provided.
Our website uses secure encryption and is PCI compliant, meeting the security standards demanded by the most stringent banks. For your complete peace of mind, we also do not store your credit card details on our servers
VAT is not charged on orders delivered to locations outside the EU.
If you can provide us with a valid EU VAT number you will not be charged VAT. You will be asked for your EU VAT number in the checkout.
It is an additional layer of security for online credit and debit card transactions. Information for Visa card holders Information for MasterCard card holders
In a successful transaction, all credit / debit cards are authorised and charged at the time of order placement.
Yes, our close relationship with key software publishers, e.g. Avid, Adobe, Apple, allows us to offer competitive educational discount or licensing options. Registered charities will qualify for educational pricing under certain conditions.
Yes if you can provide us with an EU VAT number.
Yes, if you are in the EU but outside the UK then we supply at the ex-VAT price.
Please click here for more information on how PayPal credit works.
Resources
If you can’t find the help you’re looking for, you can contact us in the following ways:
 
Send us an email
Send us an email enquiry and a member of the team will reply as soon as possible
Contact us by phone or fax
Our experienced staff are here to help with your enquiries
Our addresses
Contact us using post and one of our staff will call you back
Request a callback
One of our staff will give you a call back
How to contact us by phone and fax
Our experienced staff are here to help with your enquiries
Midlands
01527 854 222
01527 857 666
London
020 8380 7400
0208 380 7410
Fitzrovia
0208 380 7400
North
02036 750 001
Scotland
0141 564 2710
0141 564 2719
Engineering
0208 380 7401
0208 380 7410
Cardiff
02920 734 435
0141 564 2719
Web Orders
01527 851 858
01527 857 666
Our contact times are Monday to Friday 09:00 - 17:30 GMT. We are closed Saturday, Sunday and Bank Holidays.
Our addresses
Contact us using post and one of our staff will call you back
Midlands
Priory Mill
Castle Road
Studley
Warwickshire
B80 7AA
01527 854 222
London
23 Shield Drive
West Cross Industrial Estate
Brentford
Middlesex
TW8 9EX
020 8380 7400
Fitzrovia
32-33 Gresse Street
Fitzrovia
London
W1T 1QT
0208 380 7400
North
44 The Greenhouse
MediaCityUK
Salford
M50 2EQ
02036 750 001
Scotland
G.5 The Hub
70 Pacific Quay
Glasgow
G51 1DZ
0141 564 2710
Engineering
23 Shield Drive
West Cross Industrial Estate
Brentford
Middlesex
TW8 9EX
0208 380 7401
Cardiff
Tim Green
CVP Wales

02920 734 435
Web Orders
Priory Mill
Castle Road
Studley
Warwickshire
B80 7AA
01527 851 858
Our offices are open Monday to Friday 09:00 - 17:30 GMT. We are closed Saturday, Sunday and Bank Holidays.
Request a callback
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Our offices are open Monday to Friday 09:00 - 17:30 GMT. We are closed Saturday, Sunday and Bank Holidays.
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  • Fast delivery, good product at a great price. ...
    - Mr Andreas Economides
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Copyright © 1986-2017 | CVP Group | CVP Blog E&OE 20 February 2017 01:40 GMT

Subject to status. Terms and Conditions apply. Creative Video Productions Ltd acts as a broker and offers finance from a restricted range of finance providers.
Finance provided by PayPal Credit, a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg