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Support Centre

Ordering
Help with placing orders and ordering policies
FAQ's
Following your order, you will receive an automated confirmation email from our system. The next email you will receive will be from our order processing team detailing your order and delivery times.
Yes. We welcome overseas customers and deliver worldwide, subject to the following payment terms: Customers can pay by credit card if delivery is to the registered (confirmed) address of the credit card and the transaction is 3D secure - ie: It is Verified by Visa or Mastercard SecureCode. In the event that the transaction is insecure payment can only be accepted as a bank wire transfer in GBP.
Unfortunatelly not, but we are working on adding this option.
A Full VAT invoice is provided for all orders.
Please contact using the form on the contact page or call us on 01527 854 222.
We do not store your credit card information. Everything else is stored on a secure server.
As we take our online security seriously, we carry out strict security checks on orders placed using your credit / debit card so that your card will not be used illegally. These checks are in your interest. To verify your identity, we compare the details provided to us on your order with the details held by your bank. If these details do not match or we feel there may be some problem with the details you provided, we will ask you to confirm your address or identity. Follow the instructions contained in the email and provide us with confirmation of address. Please note that we do not ask you to provide card details or any personal information.
If you can’t find the help you’re looking for, you can contact us in the following ways:
 
Send us an email
Send us an email enquiry and a member of the team will reply as soon as possible
Contact us by phone or fax
Our experienced staff are here to help with your enquiries
Our addresses
Contact us using post and one of our staff will call you back
Request a callback
One of our staff will give you a call back
How to contact us by phone and fax
Our experienced staff are here to help with your enquiries
Web Orders
01527 851 858
01527 857 666
Midlands
01527 854 222
01527 857 666
London
020 8380 7400
0208 380 7410
Fitzrovia
0208 380 7400
North
02036 750 001
Scotland
0141 564 2710
0141 564 2719
Engineering
0208 380 7401
0208 380 7410
Cardiff
02920 734 435
0141 564 2719
Our contact times are Monday to Friday 09:00 - 17:30 GMT. We are closed Saturday, Sunday and Bank Holidays.
Our addresses
Contact us using post and one of our staff will call you back
Web Orders
Priory Mill
Castle Road
Studley
Warwickshire
B80 7AA
01527 851 858
Midlands
Priory Mill
Castle Road
Studley
Warwickshire
B80 7AA
01527 854 222
London
23 Shield Drive
West Cross Industrial Estate
Brentford
Middlesex
TW8 9EX
020 8380 7400
Fitzrovia
32-33 Gresse Street
Fitzrovia
London
W1T 1QT
0208 380 7400
North
44 The Greenhouse
MediaCityUK
Salford
M50 2EQ
02036 750 001
Scotland
G.5 The Hub
70 Pacific Quay
Glasgow
G51 1DZ
0141 564 2710
Engineering
23 Shield Drive
West Cross Industrial Estate
Brentford
Middlesex
TW8 9EX
0208 380 7401
Cardiff
Tim Green
CVP Wales

02920 734 435
Our offices are open Monday to Friday 09:00 - 17:30 GMT. We are closed Saturday, Sunday and Bank Holidays.
Request a callback
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Our offices are open Monday to Friday 09:00 - 17:30 GMT. We are closed Saturday, Sunday and Bank Holidays.
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Our customers say:

  • DoskonaÅ‚a obsÅ‚uga i sprawne dziaÅ‚anie ...
    - Hawalej.pl
  • Quick, efficient and customer friendly service. Well priced for non-eBay/Amazon outlet. Also a good solution in case prompt delivery half-way into the shoot is needed. ...
    - elementsdub
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Copyright © 1986-2017 | CVP Group | CVP Blog E&OE 26 March 2017 19:52 BST

Subject to status. Terms and Conditions apply. Creative Video Productions Ltd acts as a broker and offers finance from a restricted range of finance providers.
Finance provided by PayPal Credit, a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg