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Support Centre

Delivery
Find out about delivery options, times and methods.
FAQ's
We deliver Worldwide.
That depends on which shipping option you've selected for your order and if all items ordered are in stock. You will be given a choice of shipping methods with estimated delivery times during the checkout process.
Yes you will be required to sign for delivery.
We offer multiple shipping options and the exact charge cannot be calculated without knowing which items have you ordered, and where will be the order be delivered to. You will be given exact cost during the checkout process.
If the shipping method you've selected offers tracking you will receive an email providing you with all of the details required to track your parcel.
The courier should leave a calling card giving you an option to decide what to do next. Unless stated otherwise the courier should attempt to redeliver the item next day.
If you have ordered more than one item your goods may be packed separately and may possibly be delivered at different times. Please contact our Online Customer Services Team if you have not received all the items listed on your despatch note.
Please give us a call as soon as possible. Please see our Contact page
Please give us a call as soon as possible. Please see our Contact page
We offer multiple shipping options and the exact charge cannot be calculated without knowing which items have you ordered, and where will be the order be delivered to. You will be given exact cost during the checkout process.
We might be able to arrange a collection, but please call us before placing an order on the website. If the order was paid online using a credit/debit card we must deliver it to the card address and it cannot be collected.
Yes but we might request additional documents to verify your identity.
For information regarding shipping rates and times please go to http://cvp.com/index.php?t=helpCentre/page/24
For most of our greater London deliveries we use our own fleet of vans and staff drivers. This enables us to provide the best possible delivery service throughout the capital, including an optional same-day service and pick-up / drop-off of equipment for service / repair.

For UK mainland deliveries outside London we use DPD and DHL.

Where an item is in stock and ordered on a working day before 12pm, it is normally dispatched that day for delivery during the next working day. Deliveries can be any time up to 6pm, although most deliveries are made before 1pm. If you need a timed AM delivery then this can be selected for an additional charge.

Shipping Costs

UK Free Shipping on all web orders over £100 FREE Shipping EU  
DPD UK Express orders under £100 from £4.99 DHL EU Express from £4.99
DPD UK Express before 12pm** from £8.99    
DPD UK Express before 10.30am** from £12.99    
DPD UK Saturday from £10.99 Shipping Worldwide  
DPD UK Saturday 12pm** from £14.99 DHL Worldwide from £17.79
DPD Islands and Highlands Express from £24.99    

*All prices shown are in GBP, excluding VAT and surcharges are based on 1kg rates. Expected transit time is based on deliveries to major cities (in working days). Pricing is for guide only. Errors and omissions excepted. **Timed services are only available to limited destinations.

Please give us a call as soon as possible. Please see our Contact page
Please give us a call as soon as possible. Please see our Contact page
Next-day is defined as the next day after we have all items for an order in stock and available for dispatch. Next day delivery is a 2 working day delivery service for some remote areas of Scotland and Wales. Deliveries can occasionally be delayed by severe weather conditions. In the event of any delivery failure our liability is limited to reimbursement of the delivery charge only.
Resources
If you can’t find the help you’re looking for, you can contact us in the following ways:
 
Send us an email
Send us an email enquiry and a member of the team will reply as soon as possible
Contact us by phone or fax
Our experienced staff are here to help with your enquiries
Our addresses
Contact us using post and one of our staff will call you back
Request a callback
One of our staff will give you a call back
How to contact us by phone and fax
Our experienced staff are here to help with your enquiries
Midlands
+44 1527 854 222
01527 857 666
London
+44 208 380 7400
0208 380 7410
Fitzrovia
+44 208 380 7400
North
+44 2036 750 001
Scotland
+44 141 564 2710
0141 564 2719
Engineering
+44 208 380 7401
0208 380 7410
Cardiff
+44 2920 734 435
0141 564 2719
Web Orders
+44 1527 851 858
01527 857 666
Our contact times are Monday to Friday 09:00 - 17:30 GMT. We are closed Saturday, Sunday and Bank Holidays.
Our addresses
Contact us using post and one of our staff will call you back
Midlands
Priory Mill
Castle Road
Studley
Warwickshire
B80 7AA
+44 1527 854 222
London
23 Shield Drive
West Cross Industrial Estate
Brentford
Middlesex
TW8 9EX
+44 208 380 7400
Fitzrovia
32-33 Gresse Street
Fitzrovia
London
W1T 1QT
+44 208 380 7400
North
44 The Greenhouse
MediaCityUK
Salford
M50 2EQ
+44 2036 750 001
Scotland
G.5 The Hub
70 Pacific Quay
Glasgow
G51 1DZ
+44 141 564 2710
Engineering
23 Shield Drive
West Cross Industrial Estate
Brentford
Middlesex
TW8 9EX
+44 208 380 7401
Cardiff
Tim Green
CVP Wales

+44 2920 734 435
Web Orders
Priory Mill
Castle Road
Studley
Warwickshire
B80 7AA
+44 1527 851 858
Our offices are open Monday to Friday 09:00 - 17:30 GMT. We are closed Saturday, Sunday and Bank Holidays.
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Our offices are open Monday to Friday 09:00 - 17:30 GMT. We are closed Saturday, Sunday and Bank Holidays.
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Our customers say:

  • Excellent service. I wish all sellers would work like you. Thank you ...
    - kikojiu
  • This company is amazing. Communication is excellent. Price of item even better. Delivery within a couple of days. ...
    - Mr Brian Thompson
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Subject to status. Terms and Conditions apply. Creative Video Productions Ltd acts as a broker and offers finance from a restricted range of finance providers.
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